Member Care Coordinator

JumpstartMD • San Francisco, CA

6d • $27 - $30 • Onsite

About The Position

The Member Care Coordinator will be responsible for providing a welcoming and positive experience for members and visitors, managing communications, guiding new members through the onboarding process, handling administrative tasks such as order processing and billing, managing inventory, and assisting with logistical tasks like mail handling and new hire setup. This role also involves collaborating with the team on projects to enhance the member experience.

Requirements

• High school diploma required.
• 1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting.
• Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems.
• Exceptional interpersonal, verbal and written communication skills.
• Excellent multi-tasking skills.
• Ability to efficiently perform job duties in a fast-paced work environment with zero to few errors.
• High level of ownership, accountability and initiative.
• Flexible with a team-player mentality.
• Ability to work collaboratively and efficiently in an intimate clinical setting.

Nice To Haves

• Bachelor’s or Associates degree in related field preferred.

Responsibilities

• Be the welcoming force for members and visitors, ensuring a positive experience from the start.
• Manage interactions, check-ins, and appointments with enthusiasm, creating a memorable member journey.
• Respond promptly to a bustling stream of calls, messages, and emails, setting high standards for timely communication.
• Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions.
• Foster lasting relationships with members, actively promoting their ongoing success.
• Navigate order processing, billing wizardry, and maintain an inventory that's always ready for action.
• Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments.
• Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands-on shadowing.
• Collaborate with the team, sparking ideas to elevate the member experience.
• Dive into exciting projects and assignments, showcasing adaptability and a flair for innovation.

Benefits

• Competitive pay reflecting your skills and contributions
• Medical, dental, and vision benefits with eligibility at 25+ hours a week.
• 401(k) plan with a company match
• Accrued paid time off
• 4 annual paid wellness days
• Free JSMD services (Weight Loss and Bio-identical Hormone Therapy)
• Discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED