Member Care Champion / Medical Assistant (Rochester, MN)

Enara Health • Rochester, MN

2d • Hybrid

About The Position

The Member Care Champion is an essential member of the clinical operations team at Enara Health. The ideal candidate will be responsible for overseeing several components of our member journey delivering quality patient care every step of the way. You will work closely with the Clinical and Acquisition teams performing various tasks that will ensure smooth member flow and efficient operation while streamlining the communication between departments. We are looking for a warm, passionate team player to join this team to support our physicians, clinical staff, and most importantly, our members. The MCC will be responsible for adhering to all procedures and practice guidelines promoting communication with all team members, while maintaining complete, timely, and accurate clinical documentation on site but also online.

Requirements

• Must live within commuting distance to Rochester, MN
• Minimum of 1 year related work experience in healthcare.
• Proficiency in Google Suite (Documents, Sheets, Forms).
• Proficiency with medical technology, including EMR and mobile apps.

Nice To Haves

• Passionate about Obesity Medicine, nutrition, fitness, behavioral health

Responsibilities

• Be the friendly face that greets our members, manage the check-in process efficiently, measure and record vital signs accurately, and communicate effectively with our providers.
• Conduct non-invasive diagnostic procedures like body measurements, body composition testing, and metabolic testing, all while ensuring accuracy and compliance
• Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track.
• Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses.
• Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed