Member Business Relationship Specialist

SeaComm Federal Credit Union•Massena, NY

1d•Onsite

About The Position

Assist in maintaining strong relationships with current and prospective business members through regular outreach via email, phone or in-person visits. Identify the financial needs of each member and recommend an effective credit union product solution. Provides department with assistance with administrative duties for the underwriting function, document processing and closing processes. Also assists with required daily and annual servicing and collection responsibilities.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Ability to manage and prioritize multiple time-sensitive tasks with accuracy and proficiency.
Excellent verbal and written communication skills: ability to communicate effectively and project a professional image when interacting with members, prospects, third parties and people at all organizational levels, both internal and external.
Ability to work independently, as a member of a team and across credit union departments.
Proficiency with software such as word processing, spreadsheets, account processing and loan documentation.

Nice To Haves

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

Meet with members and prospective members as assigned to assist in the development of current and future business opportunities.
Generate referrals to the Member Business Loan Officer for follow up.
Assist in completing annual site visits.
Participate in networking events and business development activities as assigned.
Represent lenders during their absence in communications with members, prospects and third parties.
Works within 3rd party software programs as they pertain to each loan product (Symitar, Laser Pro, Cash Suites).
Act as back up to the Analyst in preparing proposals in Cash Suites for MBL Equipment and MBL/BPL Real Estate loans.
Books and services the member business loan while it is open.
Responsible for business purpose loan relationships under $50,000 including application, credit process and underwriting for submission to the Member Business Loan Officer or Sr. VP of Lending & Risk Management.
Maintains the loan files including ongoing gathering of financial statements and monitoring of taxes and insurance.
Assist with the MBL application process including collection and recording of required information and documentation.
Assists with the process from commitment to closing including sending reviewed and final documents to attorney for review.
Assists with account services, remote deposits, payroll and other clerical duties.
Assist with the collection process.
Perform other duties as assigned.