Member Bills Specialist — $0 Healthcare for You and Your Entire Family

Redirect Health•Phoenix, AZ

9d•$20 - $23

About The Position

Member Experience Specialist exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust. In this role, you will: Serve Redirect Health members, providers, and internal care teams Be responsible for resolving escalated member issues, clear communication, and accurate documentation Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations This is a hands-on role for someone who: Enjoys problem-solving, empathetic communication, and turning challenges into solutions Takes ownership and follows through Wants their work to have real-world impact

Requirements

Relevant experience in customer service with a strong emphasis on phone communication
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex situations
Works well across teams and roles
Cares deeply about helping people

Responsibilities

Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions
Support members by listening with empathy, explaining next steps clearly, and setting realistic timelines
Collaborate with providers, internal care teams, and senior partners to resolve complex issues
Improve member experience and internal processes by identifying trends and opportunities for improvement
Advocate for members by ensuring their concerns are heard, addressed, and resolved fairly