Customer Service Representative — $0 Healthcare for You and Your Entire Family
About The Position
Member Experience Operator exists to make sure our members feel supported, heard, and confident as they navigate their healthcare—especially in moments when they need help the most. In this role, you will: Serve Redirect Health members and internal care teams Be responsible for timely, compassionate member support, accurate documentation, and smooth care coordination Directly impact how safe, supported, and confident members feel when accessing care This is a hands-on role for someone who: Enjoys helping people, problem-solving in real time, and following clear processes Takes ownership and follows through Wants their work to have real-world impact
Requirements
- 1 Year of experience in a Customer Service related role, Required.
- 1 year of telephonic customer service with heavy call volume, Required.
- High School Diploma or GED, required.
- A commitment to compassionate, team-centered care.
- Various skills and backgrounds welcome!
Nice To Haves
- Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system, Preferred.
- Bilingual (Spanish/English), Highly Desired.
Responsibilities
- Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately
- Support members by helping them navigate care, answering questions, and following up so nothing falls through the cracks
- Collaborate with care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps
- Improve member experience, response times, and care navigation through attention to detail and process awareness
- Advocate for members by starting with “Yes, we can help you” and raising your hand when something isn’t working
Benefits
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
