Patient Assistance Coordinator — $0 Healthcare for You and Your Entire Family
About The Position
Financial Assistance Representative exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion. In this role, you will: Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members Directly impact healthcare affordability and access, ensuring members feel supported every step of the way This is a hands-on, hybrid role for someone who: Enjoys problem-solving, coordination, and relationship-building Takes ownership and follows through Wants their work to have real-world impact on people’s health and finances
Requirements
- Brings relevant experience in healthcare administration, care coordination, or case management
- Communicates clearly and with empathy
- Takes ownership and follows through
- Enjoys simplifying complex healthcare and financial processes
- Works well across teams and external partners
- Cares deeply about helping people
- High School Diploma or GED: Required
- 1+ year of healthcare administrative support or case management experience: Required
Nice To Haves
- Patient Assistance Advocate or Financial Counselor background
- Experience with Microsoft Word, Excel, and EMR systems
Responsibilities
- Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
- Support: Members through phone and email communication with clarity, empathy, and transparency
- Collaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
- Improve: Cost management, coordination workflows, and member experience through strong documentation and follow-through
- Advocate for: Members’ financial and healthcare needs across provider offices and hospital systems
Benefits
- $0 Healthcare for You and Your Entire Family
- $0 monthly premiums
- $0 to add your spouse or children
- $0 deductibles (we reimburse them)
- $0 out-of-pocket maximums
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
