Member Associate (Kahului Branch)
About The Position
As a Member Associate (MA) at Hawaii State Federal Credit Union, you will be our members' first point of contact, playing a vital role in creating positive experiences, building trusted relationships, and supporting members with their everyday banking needs. This role provides you with opportunities to develop skills and expertise in financial services, relationship-building and problem-solving. Becoming a Member Associate serves as a key first step toward a rewarding career with HSFCU, building the foundation for advancement into future positions within the branches and Credit Union. In this position, you will be responsible for processing transactions, providing account support, assisting with new account openings, and ensuring an accurate, efficient, and positive member experience. You will build relationships through friendly, personalized service while helping members confidently navigate our industry-leading technology. Together with your team, you will develop expertise in our digital banking tools including online banking, mobile banking, digital payments, and other self-service options designed to make banking more convenient and accessible. Every interaction is an opportunity to strengthen member relationships, build confidence, and connect members with solutions that support their financial wellness.
Requirements
- Professional appearance, dress, and attitude.
- Good math and touch-typing skills.
- Good verbal and written communication skills.
- Ability to operate related computer applications and business equipment.
Nice To Haves
- Related Customer Service experience.
- Basic understanding of credit union operations.
- Basic understanding of member services and products provided.
Responsibilities
- Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
- Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
- Build strong relationships by understanding member needs and providing thoughtful solutions and support.
- Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
- Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
- Support branch goals by contributing to a collaborative, high-performing team environment.
Benefits
- Competitive pay
- Merit increases
- Incentives
- 100% coverage for medical premiums for full-time employees
- 100% coverage for dental premiums for full-time employees
- 50% coverage towards family members' medical and dental premiums
- Pre-tax deductions for Flexible Spending Plan
- 13 paid holidays each year
- Paid time off for Election Day
- Up to 2 full days off for Community Service
- Increase in PTO accrual with every year employed
- 401(k) plan
- Up to 10% employer contributions to 401(k)
- 6% employer match for 401(k)
- Profit sharing after first year
- 100% bus pass reimbursement
- Up to $100 subsidy towards parking
- Pre-Tax deductions for transportation
- Access to wellness fairs
- Access to flu shot clinics
- Access to on-site fitness centers
- Flexible spending plans
- Credit union discounts
- Life insurance
- Accident insurance
- Disability insurance
- In-person training programs
- Online training programs
- Workshops
- Career development assistance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
