Customer Service Representative

American College of Physicians•Philadelphia, PA

13d•Hybrid

About The Position

The American College of Physicians (ACP) is seeking an enthusiastic and highly organized individual to join the Member and Product Support department as a Member and Product Support Representative. ACP is a national organization of internal medicine physicians with headquarters in Philadelphia, and it is the largest medical specialty organization and the second-largest physician group in the United States with over 163,000 members worldwide. This is a full-time hybrid position requiring 2 days in the office per week. The Member and Product Support Representative will manage incoming calls, email correspondence, and online chat support for ACP members and customers. This role also involves other customer service tasks such as processing payments and performing data entry. Specific responsibilities include, but are not limited to: * Maintaining a thorough knowledge of ACP product lines, programs, publications, services, and initiatives. * Processing all types of transactions to satisfy customer requests, including product orders, membership dues payments, meeting registrations, refunds, cancellations, and any other financial adjustments. * Providing customer support in navigating our websites, online products, apps, and e-commerce. * Navigating our customer relationship management system. * Providing support and assistance with special projects. * Performing other duties as required.

Requirements

Candidates for this position must possess a positive customer service attitude and have excellent verbal and written communication skills.
Minimum of 1-3 years of relevant experience required
Ability to adapt to changing priorities and demonstrate strong critical thinking skills.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Strong time management and organizational skills.
Previous customer service experience required

Nice To Haves

college degree preferred
preferably within a membership association or high-volume call center environment
Bilingual in Spanish preferred but not required.

Responsibilities

Maintaining a thorough knowledge of ACP product lines, programs, publications, services, and initiatives.
Processing all types of transactions to satisfy customer requests, including product orders, membership dues payments, meeting registrations, refunds, cancellations, and any other financial adjustments.
Providing customer support in navigating our websites, online products, apps, and e-commerce.
Navigating our customer relationship management system.
Providing support and assistance with special projects.
Perform other duties as required.