Member Ambassador Monday-Friday 3pm-8:15pm +weekends

ORANGE THEORY FITNESS•Fort Worth, TX

10d•Onsite

About The Position

Member Ambassadors are responsible for managing all front-of-house operations in a fitness studio. The ideal candidate is passionate about fitness, possesses excellent customer service skills, and has basic sales experience. This role involves meeting and exceeding sales targets for fitness packages, memberships, renewals, retail, and concessions, while also maximizing client attendance.

Requirements

Excellent interpersonal and customer service skills
Solid verbal and written communication skills
Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
Ability to identify, analyze, and develop solutions to problems
Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
Ability to work and function in an ORANGE TEAM environment
Must have the ability to work a flexible schedule, including evenings and/or weekends
Passion for health and fitness and helping others succeed
Must possess a passion for continuous learning and a strong desire for career growth
High School Diploma required
Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)

Responsibilities

Achieves daily, weekly and monthly sales and membership goals.
Establishes and maintains an effective referral program.
Maintains accurate records using established OTF sales systems.
Conducts telephone inquiries/follow up calls/customer care calls.
Leads OTF studio previews with prospects and/or fitness program holders.
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
Maintains an organized and clean lobby/front desk area.
Processes accurate cash and credit card transactions.
Delivers timely follow up and follow through activities with all prospective clients.
Responds to member requests, inquiries and concerns with a sense of urgency.
Troubleshoots and solves technical issues successfully.
Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
Works closely with Fitness Team to ensure that processes are fulfilled.
Demonstrates a friendly, positive attitude and passion for OTF as a business.
Models and supports OTFs values and culture.
Other duties as assigned by supervisor.