Member Advocate I: Hoag Clinic Engagement Service
Hoag•Costa Mesa, CA
•$23 - $33
About The Position
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Requirements
- High School Diploma or equivalent
- 1-3 years of customer service experience
Nice To Haves
- Call Center Environment Experience
- Familiarity with medical terminology
- Experience with Radiology scheduling
Responsibilities
- Answering phone calls
- Scheduling patient appointments
- Triaging phone calls as necessary
- Conducting patient/member pre-certification to ensure coverage for appointments and medical care
- Functioning as a liaison to ensure a high value and personalized experience
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
