Member Advisor

SouthPoint Financial Credit Union•Waconia, MN

About The Position

Serve as a Member Advisor in a Credit Union branch setting, providing excellent, professional service while demonstrating SouthPoint Financial Credit Union’s principles and supporting its vision of “Empowering People to Enhance Lives.” The role assists members with their financial well-being through need-based in-branch sales, identifying products and services that address immediate and future needs, and building meaningful relationships through referrals and external outreach. The Member Advisor cross-sells products and services related to daily transactions, new accounts, consumer loans, and mortgage products. The role includes welcoming members in the branch and drive-through, advising on financial products and services, and helping members with budgeting and financial goals. It also performs a broad range of account transactions and maintenance, initiates loan applications, processes consumer, business, and specialty account applications, supports business account services, researches and resolves member inquiries and complaints, and meets applicable Bank Secrecy Act responsibilities. Additional duties may include clerical support and assistance with marketing activities.

Requirements

High school diploma or GED required.
Excellent communication and customer service skills, with the ability to build open and honest relationships and present a professional image.
Professional, well-developed interpersonal skills for serving members and representing the Credit Union.
Highly organized, self-motivated, and self-managed.
Strong analytical and decision-making skills, attention to detail, accuracy, and thoroughness.
Ability to work under pressure, manage multiple tasks concurrently with a high degree of accuracy, and maintain a positive attitude in challenging circumstances.
Demonstrated ability to solicit business and enhance member relationships.
Ability to work as a team player with maturity, confidentiality, and adaptability, including willingness to adapt to changing job requirements and hours.
Professional and effective communication skills.
Effective time-management and critical-thinking skills.
Intermediate computer skills, including the ability to use multiple systems simultaneously.
Intermediate mathematical skills, including calculations involving decimals, percentages, and fractions.

Nice To Haves

Associate’s degree or equivalent preferred.
Experience in a credit union, banking, lending, retail office, or related work preferred.

Responsibilities

Welcome current and prospective members in the branch and drive-through areas, and provide personalized service.
Build member relationships through trust, understanding, referrals, outbound calls, and external outreach.
Identify member needs and advise on Credit Union products and services, including opportunities to cross-sell products related to daily transactions, new accounts, consumer loans, and mortgage products.
Work with members on budgeting and financial goals, and identify efficient ways to complete banking needs.
Support the Credit Union’s vision, mission, and core values in interactions with members, colleagues, and the community.
Perform account servicing transactions, including deposits, withdrawals, transfers, balance inquiries, account closures, cashier’s checks, stop payments, loan payments and payoffs, fee reversals, and wire requests.
Complete account maintenance activities, including debit card creation and activity review, funds-hold reviews, pending ACH inquiries, e-statement removals, and next-day fee reversals.
Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms; prepare loan payoff statements and support skip-payment requests.
Initiate and process in-person consumer, business, and specialty account applications.
Support business account services, including HSA contributions, distributions, transfers, and related research.
Research accounts, statements, notices, historical documents, and check images using internal systems.
Resolve member questions, issues, and complaints; investigate, document, and route matters as needed to ensure follow-up and member satisfaction.
Abide by Bank Secrecy Act responsibilities applicable to the role.
Perform clerical support duties and assist with marketing activities as needed.
Perform other duties as assigned.