Member Advisor I
About The Position
Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union’s Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.
Requirements
- High school diploma or equivalent.
- One (1) year of financial institution experience or two (2) years of call center experience or three (3) years of customer service experience for every year of financial institution experience required.
Responsibilities
- Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application.
- Respond and resolve member inquiries with a one call resolution while maintaining the highest level of member service.
- Identify member financial needs and make appropriate referrals to other product specialists.
- Provide a professional and memorable member experience with every interaction.
- Role model the Credit Union’s Core Values.
- Meet or exceed service expectations as reflected in their Voice of the Member survey scores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
