Member Account Representative - Eau Claire South

Royal Credit Union•Eau Claire, WI

8d•Onsite

About The Position

At Royal Credit Union, we’re looking for dedicated individuals to join our team as a Member Account Representative. In this role, you’ll be the welcoming face of our office, assisting Members with transactions, opening new accounts, and offering financial solutions tailored to their needs. Royal Credit Union is dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. We offer a supportive, collaborative, values-driven workplace that is always evolving, with numerous opportunities for training and advancement. We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals, valuing their ideas and contributions. You will also have opportunities to engage with your local community through various initiatives and events.

Requirements

High School Diploma or Equivalent
Working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members.
Strong sense of customer service.
Strong written and verbal communication skills.
Strong interviewing and listening skills.
Able to explain and present to Members.
Good organizational skills.
Excellent time management.
Ability to produce accurate and high-quality materials, data entry, and transactions.
Readily learns new technologies.
Uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.).
Basic understanding of all Microsoft Office products.
Work productively in a team environment with high levels of interruption.
Perform routine and repetitive tasks.
Pay meticulous attention to detail.

Nice To Haves

Previous customer service and cash handling experience
Previous experience working in a financial institution

Responsibilities

Promptly welcoming Members and others to the office.
Accurately process Member transactions as requested.
Open new accounts, unsecured loans, credit cards and kwik cash loans.
Actively building relationships by meeting Member needs with Royal’s products and services.
Providing electronic service demonstrations.
Resolving any Member inquiries in an efficient, accurate, and friendly manner.
Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.