Member Account Rep (PT Teller)

American Eagle Financial Credit Union Incorporated•Cromwell, CT

3d•$18 - $19•Onsite

About The Position

As a Member Account Representative, you’ll be a trusted point of contact, welcoming members, answering questions, and offering personalized support to help them reach their financial goals. Whether assisting with everyday transactions or identifying the right solutions, you’ll create an experience that’s thoughtful, authentic, and rooted in care.

Requirements

Minimum of one year in a previous customer service role
High School Diploma/GED

Nice To Haves

Demonstration of the ability to meet qualifications without an absolute focus on duration of experience

Responsibilities

Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members
Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction
Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience
Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance
Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling
Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience
Represent the credit union at sponsored community events to promote positive engagement
Participate in volunteer activities within the local community to support and enhance the credit union’s presence