Member Account Protection Manager (Anaheim, CA)

Wescom Credit Union•Anaheim, CA

2d•$153,355 - $237,731•Hybrid

About The Position

The Member Account Protection Manager manages and administers the Credit Union’s fraud prevention and investigation program, as well as the insider fraud program, for Wescom Financial. The Manager is responsible for controlling fraud losses across the organization and maintaining losses within budget parameters. The Manager is also responsible for the identification of suspicious, fraudulent, and illegal activity and preparation of written analysis and Suspicious Activity Reports (SARs) in compliance with governing regulations. Responsibilities also include managing the Member Account Protection staff, including all Fraud Analysts and Fraud Investigators. The Manager will also direct all fraud claim intake, response, and management programs in compliance with regulatory and governing requirements to include Regulation E, Regulation Z, and NACHA. The Manager makes organizational decisions concerning special projects, which may include identifying vendors in support of credit union goals, working collaboratively with other stakeholders in the organization to ensure a positive outcome. Additionally, the manager collaborates with other leaders to design and adjust workflows in response to fraud trends. The Manager is the point of escalation for all suspected insider fraud situations, working with Human Resources to ensure proper investigation and subsequent personnel disciplinary actions as warranted. This may include fact-seeking interviews of team members or 3rd parties, making recommendations regarding disciplinary action, and referring cases to law enforcement and our insurance bond provider. The Manager also aligns the department’s strategic initiatives with Wescom’s corporate strategy and executes through effective leadership of individuals and teams. Cultivates a strong culture of fraud awareness throughout the organization through working with business units to evaluate risk, maintain appropriate procedures, and internal controls.

Requirements

Bachelor’s Degree required.
At least ten years of experience in investigating all aspects of financial fraud with a high degree of complexity.
At least seven years of supervisory experience required.
Strong knowledge of applicable regulations, especially related to Identity Theft Red Flags and the Bank Secrecy Act.
Demonstrated ability to think conceptually, perform analysis to reach meaningful conclusions, works independently, effectively deal with ambiguity, and completes assignments efficiently.
Experience in written and verbal communications with all levels of management and staff.
Certified Fraud Examiner (CFE) or other relevant professional designations required.
Knowledge of credit union policies and practices, including all aspects of branch operations and products.
Excellent knowledge of transaction processing and fraud detection applications is required.
Excellent investigative and interviewing techniques are required.
Strong organizational skills.
Ability to prioritize multiple assignments.
Superior research and follow-up skills.
Ability to work independently and supervise staff with minimal direction.
Must have the ability to maintain utmost confidentiality of members and employees under investigation.
Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook), Symitar and related support systems such as Actimize, FinCEN BSA e-File and general office equipment.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rates, ratios and percentages.

Nice To Haves

Profound expertise in all areas of fraud detection and mitigation strategies, including but not limited to check fraud, kiting, Zelle, ACH, online/mobile banking, and card fraud programs.
Experience configuring and operating enterprise fraud detection and prevention systems that include: Actimize, Velera, FDR, Spend Trend, Advance Defense, and other fraud modules.
Experience tuning fraud detection and prevention systems for optimal results while maintaining compliance with credit union policies and procedures and governing legal framework.
Experience developing and delivering fraud training.
Experience preparing staff to develop and deliver fraud awareness presentations.
Experience providing guidance in fraud prevention techniques and best practices to credit union staff.
Experience cultivating a network of contacts, such as fraud and risk management professionals in the financial services industry.
Experience providing leadership to subordinates to encourage their participation in fraud industry meetings and collaborative opportunities.
Experience focusing on long-term strategic initiatives with significant organizational impact, leading risk and control efforts involving executive leadership.
Experience participating in the risk assessment of new products, services, systems, or other material operational and product changes, providing relevant and reliable guidance to drive positive, risk-based decisions.
Experience following emerging threats and risk factors to ensure appropriate controls (including implementation of new technology) are in place to manage the acceptable level of risk.
Experience preparing fraud reports for management and the credit union’s Board of Directors and/or Audit and Enterprise Risk Management Committees and participating in these meetings.
Experience managing fraud within the credit union’s risk appetite.
Expert level of problem analysis and decision making to minimize losses and protect members.
Emphasis on member protection from fraud victimization as a top department priority, while maintaining the highest level of member service and supporting organizational growth strategies.
Clear documentation and support of judgments, decisions and rationale, which will necessitate strong writing skills and the ability to maintain files and records in accordance with industry best practices.
Independent responsibility for exercising expert skills in supervising staff, coaching, and mentoring staff development.

Responsibilities

Manages and administers the Credit Union’s fraud prevention and investigation program, as well as the insider fraud program.
Controls fraud losses across the organization and maintains losses within budget parameters.
Identifies suspicious, fraudulent, and illegal activity and prepares written analysis and Suspicious Activity Reports (SARs) in compliance with governing regulations.
Manages the Member Account Protection staff, including all Fraud Analysts and Fraud Investigators.
Directs all fraud claim intake, response, and management programs in compliance with regulatory and governing requirements to include Regulation E, Regulation Z, and NACHA.
Makes organizational decisions concerning special projects, which may include identifying vendors in support of credit union goals, working collaboratively with other stakeholders in the organization to ensure a positive outcome.
Collaborates with other leaders to design and adjust workflows in response to fraud trends.
Serves as the point of escalation for all suspected insider fraud situations, working with Human Resources to ensure proper investigation and subsequent personnel disciplinary actions as warranted.
Aligns the department’s strategic initiatives with Wescom’s corporate strategy and executes through effective leadership of individuals and teams.
Cultivates a strong culture of fraud awareness throughout the organization through working with business units to evaluate risk, maintain appropriate procedures, and internal controls.
Configures and operates enterprise fraud detection and prevention systems.
Consults with stakeholders to independently make decisions that balance risk and uncertainty across multiple programs and functions while maintaining the highest level of member service.
Facilitates alignment across senior leadership and influences cross-functional teams to support new ideas and decisions.
Delivers highly professional communications and outreach to foster awareness regarding fraud trends and financial crime.
Allocates department resources to encourage fraud awareness and visibility within the organization.
Develops and delivers fraud training.
Prepares staff to develop and deliver fraud awareness presentations.
Provides guidance in fraud prevention techniques and best practices to credit union staff.
Cultivates a network of contacts, such as fraud and risk management professionals in the financial services industry.
Provides leadership to subordinates to encourage their participation in fraud industry meetings and collaborative opportunities.
Focuses on long-term strategic initiatives with significant organizational impact, leading risk and control efforts involving executive leadership.
Participates in the risk assessment of new products, services, systems, or other material operational and product changes, providing relevant and reliable guidance to drive positive, risk-based decisions.
Follows emerging threats and risk factors to ensure appropriate controls are in place to manage the acceptable level of risk.
Prepares fraud reports for management and the credit union’s Board of Directors and/or Audit and Enterprise Risk Management Committees and participates in these meetings.
Manages fraud within the credit union’s risk appetite.
Exercises expert skills in supervising staff, coaching, and mentoring staff development.
Performs other duties, and special projects, as assigned at the discretion of the VP, Enterprise Risk.

Benefits

Remote and hybrid work options
Work/life balance (i.e., two mental health days, flex scheduling, alternative work schedules)
$1,000 Employee Referral Bonus Program
Benefits for full-time and part-time team members
Paid time off: Vacation, floating holidays (full-time only), sick, 2 mental health day, 10 bereavement days, and 10 observed holidays, including Juneteenth
Comprehensive medical, dental, and vision plan coverage, including EAP+ Work/Life Program
Adoption and surrogacy assistance
401(k) Plan with employer matching
Generous educational programs: Education reimbursement, student loan repayment plan, college grant for eligible children
Wellness Program: Increase health, happiness, and productivity, ability to earn rewards by participating in Healthy YOU, two onsite fitness centers, gym membership discounts for LA Fitness
Transit subsidy reimbursement for public transportation
Fun Express and Tickets at Work: Discounts at entertainment venues in California and beyond
Wescom University Department dedicated to providing learning and development opportunities to team members
Leadership/Emerging Leadership Programs for aspiring leaders
Discounted rates on loan products for team members