Meetings Management Consultant, Cvent Platform Management Experience Required

Meetings & Incentives Worldwide, Inc.•, VT

13h•Remote

About The Position

The Meetings Management Consultant (MMC T1) is responsible for providing strategic recommendations, implementations, and ongoing maintenance of client's M&E technology platform, most frequently Cvent. There are 3 main areas of focus: Consulting & Project Management, System Maintenance & Governance, and Technology Implementations. The MMC also advises and implements business process/workflow automation, optimizes current technology uses, and recommends solutions for better technology adoption. This role interfaces directly with client’s and their stakeholders and could include troubleshooting, user training, and issue resolution. The MMCs often acts as an internal and external SME on M&E technology platforms and support sales and marketing activities.

Requirements

3-5 years of experience using Cvent, with expertise in the SMMP module of Cvent.
Experience with different Cvent modules including CSN, Events, Budgets, including back end configurations.
BA or BS degree (or equivalent 4-6 years of meetings industry experience)
Technology proficient, understands the use of web-based applications and has a general understanding of database concepts (for reporting purposes)
General understanding of meeting-related business processes
Proficient with Microsoft productivity tools, including Vision

Nice To Haves

Diagramming in Visio

Responsibilities

Manage and maintain positive client relationships
Nurture existing client relationships to generate new opportunities to expand the account
Manage or oversee multiple projects effectively
Act as strategic advisor to clients, recommending solutions that align with their priorities and business needs
Support projects for clients seeking assistance with Cvent implementations, optimization, and SMMP initiatives
Support enhancements or innovations of new SOP’s for strategic initiatives
Recommend automation enhancements to create process efficiencies and adoption
Prepare and present consulting deliverables such as proposals, business cases, deployment plans, meeting agendas, labor/time reports, SWOT analyses, RACI charts, and ROI estimates, as necessary to support client and business requirements
Coordinate meetings between client, internal, and/or technology providers
Engineer workflow and business processes; diagramming in Visio
Act as liaison with tech providers to keep current on new features and releases; convey information to relevant stakeholders
Identify opportunities for new or expanded ISG service offerings (including opportunities for M&IW strategic partners)
Self-manage through difficult situations and projects pulling in ISG resources as necessary
Work with other teams on strategic projects as necessary
Partner with Lead Project Manager on all aspects of the project
Provide Cvent configuration and testing support of M&IW’s and clients’ Cvent accounts
Consolidate and organize deliverables necessary for implementation
Act as liaison between the client stakeholder team and Cvent
Support user training or to be part of ‘train the trainer’ program
Support the development & execution of a technology roll-out communication plan
Responsible for overall system "wellness" and maintenance
Manage process automation gatekeeping (Ex: Back-end status changes, voiding MRFs, etc.)
User management: Add and delete users, manage user permissions and visibility, monitor user access, usage and behaviors, manage available logins/seats
Act as company ‘Power-User’ responsible for user adoption
Provide training & support on the way the client uses Cvent and other applicable best practices
Respond to user inquiries requiring client-specific account and process expertise, troubleshooting, or issue escalation/resolution
SMM related system maintenance and routine updates/edits: Meeting Request Form (MRF), Event Portal, calendars, custom fields, workflow automation (triggers, notifications, statuses, etc.)
Sourcing (CSN), Event Management and Survey Module enterprise settings and template (Event, RFP, Survey) management/maintenance
Enterprise reporting support: Recommend data accuracy and integrity practices (Ex: Audit and spot check data), assist in creating enterprise-level reports, and clean-up/organization of saved reports (Ex: Establishing report naming conventions, removing unused reports)
Maintain any existing company specific platform/Cvent documentation, workflows and SOPs
Serve as the primary point of contact with the Cvent account team on enterprise-related system usage and strategic oversight
Manage product feedback including submitting or escalating tickets to resolve system bugs and tracking and monitoring progress towards client-specific feature requests/updates