Meetings & Events Manager

Montage International•San Diego, CA

22h•$75,000 - $80,000

About The Position

The Meetings & Events Manager manages, coordinates, and executes group assignments turned over by the Sales Department. The role monitors contractual agreements related to guest room blocks, meeting space, food and beverage, and special concessions, while supporting the company's goals, objectives, vision, mission, and values. The position maintains client relations and coordinates with hotel departments, the Culinary team, the Director of Catering, Sales and Events, and group reservations agents to support successful meetings and events and maximize hotel revenue.

Requirements

High school degree or equivalent education.
3–5 years of previous experience in Event Management or Conference Services.
Extensive knowledge of the entertainment market.
Extensive knowledge of food and beverage products and proper preparation and presentation.
Extensive knowledge of meeting room capacities, banquet setup, audiovisual, and related function-room setup details.
Basic math skills and ability to handle billing accurately.
Ability to communicate clearly and speak, read, write, and understand English eloquently.
Advanced skills in Word, Excel, PowerPoint, and Outlook; nearly all programs are used daily.

Nice To Haves

Luxury hotel experience is strongly preferred.
Bachelor’s degree.
Delphi and Opera experience; cloud-based experience preferred.

Responsibilities

Maintain client relations and ensure conference specifications are communicated and executed for meeting planners and attendees.
Monitor and manage room blocks and meeting space according to contracts, using group history and client information to maximize hotel revenue and adjusting as necessary.
Review sales contracts and details such as room blocks, cut-off dates, concessions, and attrition clauses; validate them with clients through turnover letters.
Monitor program deadlines and work with clients to release unused meeting space to maximize hotel revenue.
Produce and distribute Conference Resumes 7–10 days before the main group's arrival and communicate changes and updated information to hotel departments.
Distribute BEOs for groups and affiliates 14 days before events.
Work extensively with the Culinary team to execute catering events and banquets.
Work with the Director of Catering to establish best practices and SOPs for the conference services department.
Forecast group room and food and beverage revenue for assigned groups and affiliate business within a 5% variance.
Check room and suite blocks, special room concessions, and contract rates with group reservations agents; communicate updates and changes to those agents.
Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
Support the Sales and Events team.
Review client bills for accuracy and timeliness; compile cancellation or attrition charges; send thank-you notes and meeting critiques with bills; and ensure feedback is communicated and addressed according to hotel guidelines.
Perform other functions as required and directed.