Meetings and Events Manager

The Cliffs Hotel and Spa•Pismo Beach, CA

2d•Onsite

About The Position

The Meetings & Events Manager is responsible for planning all details of an event and managing client requirements so as to ensure that group bookings and assignments run smoothly, accounts are kept in order, and the department is meeting its financial goals. Duties include putting together details relative to food, beverage, set-up, audio-visual equipment, rooms, accounting, special needs and physical presence and/or on-site coordination as necessary and most importantly, to the guest's satisfaction. The Meetings and Events Manager must be a highly detail-oriented person who possesses good communication skills, has the ability to multitask, and works well under pressure. This role also works alongside our support departments and vendors on the servicing of all group business and personal bookings.

Requirements

Must be available for in person, on-site work
College Degree in Related Field
Event Planning Experience
Strong Computer Skills Required: Word, Excel, Canva, Outlook, Google Suite, Silverware, and Square
2+ Years Hospitality Experience
Willing to be Responsible Beverage Service Trained, and ABC Exam Certified
High school diploma
Working knowledge of guest services in a luxury hotel setting.
Excellent command of English language.
Ability to work with people effectively.
Ability to multitask and work in mentally demanding situations.
Upbeat, Friendly, Positive, Confident
High Level of Integrity
Highly Organized & Strong Attention to Detail
Reliable, responsible, and responsive
Good Follow Through & Ownership of Tasks
Impeccable Verbal & Written Communication
Quick Learner & Self-Starter
Inspired & Inspiring
Strong Leadership Skills
Able to work with a variety of personalities (superiors, co-workers, and subordinates)
Able to Take Direction and Feedback Well
Able to work as part of a team with collaboration
Flexible with changing priorities and multi-tasking
Able to work in a fast-paced, constantly changing work environment
Takes Initiative with Tasks.
Ability to stand/move continuously for the duration of the shift (eight hours).
Regular heavy lifting required (40 pounds or more).
Ability to work in stressful situations
Ability to multitask, prioritize, and work in mentally demanding situations

Responsibilities

Respond to incoming telephone inquiries, walk-ins, etc. in a timely fashion.
Conduct site tours & generates proposals and/or pricing information.
Replies to e-mail and phone correspondence daily to help close business.
Creates and coordinates accurate and comprehensive Banquet Event Orders and resumes to distribute to staff before event.
Co-hosts weekly BEO meeting and ensures comprehensive dissemination of relative data to appropriate department heads.
Be on property during all meeting times for clients, and to supervise proper execution of BEO's.
Interact and communicate with Banquets, Kitchen, and Restaurant staff to ensure smooth and optimal servicing of each event.
Manage Vendor Orders and Deliveries for Meetings & Events
Work Closely with Reservations Manager for rooming lists, VIP amenities, and guestroom needs
Prepare cost estimates, collect payments, and finalize billing for all group functions.
Creates & Submits Banquet Tickets
Keep Records of Event Details & Notes after events conclude using ACT
Send Group Thank You's and Surveys
Consult with Directors to improve service and product, enhance guest experience, and increase profitability
Manage All Aspects of Creative Marketing Events (New Years, Movies Nights, Firepit Experiences, Etc.)
Assist with Special Projects & Tasks
Planning and Coordination for in-house events