Meetings and Events Manager

Encore Travel • Montreal, QC

3d

About The Position

Every event has a moment where it either holds together or falls apart. That moment almost never announces itself in advance. It lives in the gap between teams. In the thing no one confirmed. In the assumption that someone else caught it. The Meetings and Events Manager at Encore is the person who closes that gap, every time, before the client ever knows it was there. We're looking for an event professional who owns outcomes, not just tasks.

The Meetings and Events Manager carries full accountability for every event in their portfolio, from first conversation through final invoice. That means hotel coordination, attendee logistics, group air collaboration, platform configuration, reporting, and on-site readiness. All of it.

This role sits at the centre of a cross-functional operation. The Meetings and Events Manager coordinates directly with Group Air, Customer Success, Finance, Commercial, and Operations, and serves as the primary client contact for travel and logistics on every assigned program. The scope is real and the authority matches it.

This is not a support role. It is not a coordination function. It is ownership, with everything that comes with that word.

Requirements

• 3+ years of experience in event coordination, group travel management, or operations
• Demonstrated ability to own a client relationship end-to-end, not just execute assigned tasks
• Strong working knowledge of hotel contracting, rooming list management, and air logistics
• Exceptional organizational capacity with the ability to carry multiple active events without losing accuracy or momentum
• CRM discipline: you log activity, create records on schedule, and treat the system as the source of truth
• Communication that is clear, confident, and client-ready at all times

Nice To Haves

• Experience in a corporate travel or event management environment, ideally in financial services
• Familiarity with online booking tools, event registration platforms, and reporting tools
• Experience collaborating with technology configuration or implementation teams
• Knowledge of air booking workflows, fare rules, and group air processes
• Proficiency in Zoho CRM or comparable project management and CRM platforms
• Bilingual proficiency in English and French

Responsibilities

• Own the event from first call to final reconciliation.
• Carry the client relationship, not just the file.
• Anticipate, not just respond.
• Set the technology up right, then own what comes out of it.
• Keep the financial picture clean and current.
• Represent Encore with the professionalism the client came for.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed