MOBILE ASSOCIATE

K2 Services•Washington, DC

5d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Meeting Support Specialist is responsible for supporting training rooms and event spaces, ensuring all setups are completed accurately and on time. This role will float between floors assisting Floor Hosts with meeting support needs and providing Audio Visual (AV) assistance as required. The ideal candidate is detail-oriented, service-driven, and comfortable working in a fast-paced corporate environment.

Requirements

2–3 years of experience in hospitality, hotel operations, event planning, or a similar service environment preferred
Strong technical aptitude, including Microsoft Office Suite, Google Workspace, and AV equipment
Ability to stand and remain active for extended periods
Comfortable working in a fast-paced, high-energy environment
Strong communication, listening, and professional interpersonal skills
Ability to interact with clients at all professional levels
High attention to detail and strong organizational skills
Flexible, adaptable, and able to manage shifting priorities

Responsibilities

Set up training and conference rooms according to client specifications, diagrams, and event forms
Arrange furniture, materials, and equipment based on meeting requirements
Place training materials on tables as requested
Tape down wires and ensure all AV setups are safe and presentable
Move airwalls to adjust room sizes for events and training sessions
Ensure rooms meet client expectations including lighting, temperature, supplies, and AV needs
Verify rooms are properly prepared before and after meetings
Remove leftover materials and reset spaces after events
Ensure all equipment is returned to storage or properly staged for next use
Conduct floor walkthroughs to ensure all spaces remain clean, organized, and guest-ready
Monitor meeting rooms for attendance, timing, no-shows, and proper usage
Support Floor Hosts and assist with real-time meeting needs across floors
Maintain strong customer service standards and respond to in-person, email, and phone inquiries
Stay informed of building activities to provide accurate and timely information to guests and staff
Capture and document customer interactions and service updates
Use available tools and resources to anticipate needs and resolve issues proactively
Support a first-point-of-contact resolution approach wherever possible