Meeting & Events Coordinator

JLL•Franklin, TN

5d•$53,000 - $57,000•Onsite

About The Position

As a Workplace Experience Meeting and Events Coordinator at JLL, you will assist with all aspects of planning and execution of internal meetings and events for office residents, ranging from multi-day training sessions to office-wide lunches. This role requires you to ensure exceptional client experiences through proactive communication and high-touch hospitality focused service while providing superior client service and enhancing individual personal and professional skills. You'll be client-facing and must exhibit exceptional customer service and communication skills while embodying the client brand and culture that reflects JLL's commitment to creating workplace experiences that will be long remembered by clients and setting the standard for superior experiences.

Requirements

High School diploma or GED required
Minimum 2-3 years experience in foodservice/hospitality management with focus on client service excellence
Experience in event planning or meeting coordination preferred
Ability to work with clients at all levels of organization while maintaining professional relationships
Exhibits strong communication and listening skills for effective stakeholder interaction
Exceptional customer service skills with focus on hospitality and client satisfaction
Professional demeanor with ability to represent client brand and JLL standards
Strong vendor management experience with ability to build and maintain professional relationships
Experience coordinating catering services, AV equipment, and event logistics
Understanding of sustainability practices and sanitation requirements for food service
Ability to manage multiple events simultaneously while ensuring quality execution
Proficient in Windows based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook
Must have strong analytical skills for problem-solving and process improvement
Experience with calendar management systems and reservation platforms
Ability to learn and utilize various workplace technology platforms
Exhibits initiative, responsibility, flexibility, and leadership in dynamic workplace environment
Strong attention to detail for event planning and execution excellence
Ability to work independently while collaborating effectively with team members
Adaptability to handle changing priorities and last-minute event requirements
Ability to assist with event setup and cleanup including lifting and moving equipment
Capability to work extended hours during large events and meetings
Professional appearance and demeanor for client-facing interactions

Nice To Haves

Experience in corporate workplace services or facility management
Knowledge of AV equipment and meeting technology
Understanding of corporate culture and executive-level meeting requirements
Certification in event planning or hospitality management

Responsibilities

Provide event coordination and assist in setup or cleanup for onsite events including catering, AV, office supplies, and logistics management
Work closely with executive assistants and meeting hosts with professional demeanor for seamless event execution
Understand layout and flow of office/space to optimize event planning and guest experience
Coordinate multi-day training sessions, office-wide lunches, and various corporate events with attention to detail
Ensure all events align with client brand standards and corporate culture expectations
Manage calendars of various spaces while optimizing utilization and preventing scheduling conflicts
Reserve and confirm reservation requests for conference rooms and event spaces with accuracy and timeliness
Monitor email inbox and employee requests while prioritizing emails and drafting responses with professional solutions
Coordinate space requirements with event specifications to ensure optimal meeting environments
Maintain comprehensive scheduling system for all meeting and event spaces
Place orders for upcoming meetings and events while ensuring accurate specifications and timely delivery
Collect, organize, and share invoices with appropriate parties for efficient financial processing
Partner and build relationships with vendors while maintaining high service standards and cost effectiveness
Regularly update catering options with local restaurants and caterers to provide diverse and quality selections
Ensure caterers comply with sustainability efforts while supporting environmental responsibility initiatives
Ensure all food items are transported, handled, and prepared in accordance with highest sanitation requirements
Build meaningful relationships with members of office and visitors through exceptional hospitality service
Proactively develop and manage client relationships ensuring expected service levels are achieved consistently
Embody client brand and culture while serving as ambassador for workplace experience excellence
Work effectively with clients at all levels of organization while maintaining professional demeanor
Anticipate client needs and provide proactive solutions for enhanced workplace experiences
Monitor email inbox and employee requests while prioritizing communications for timely professional responses
Draft solutions and responses that reflect high standards of customer service and problem resolution
Coordinate with multiple stakeholders including executive assistants, vendors, and facility management
Maintain detailed records of events, vendor performance, and client feedback for continuous improvement