Meeting & Event Set Up Manager

JLL•Malvern, PA

7h•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Meeting & Event Set Up Manager - JLL What this job involves - The Meeting & Event Set Up Manager is responsible for the end-to-end meeting and event set up services and basic audio-visual support within the assigned portfolio. This position oversees a team of Meeting and Event Set Up Technicians who handle the setup and breakdown of meeting and event spaces at the client site. This role generally falls under the Facilities Management team, Janitorial Services or within Soft Services. In cases where more dedicated support is needed, the role/roles fall under Meeting and Events/Experience Services. This role is customer-facing, therefore requires the ability to exhibit good customer service and communication skills while providing a high-touch hospitality focused service. What your day to day will look like: Deliver operational requirements per client scope across assigned sites while developing procedures, performance measures, and quality standards Drive client initiatives including technology rollouts and benchmarking while supporting account-wide programs and training workshops Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies Maintain financial controls, achieve budget targets, and generate operational reports and presentations Hire, develop, and retain top talent while maintaining company performance standards Ensure meeting and event spaces are clean, well-stocked, and ready with proper setup, breakdown, and resetting of all equipment Coordinate with Meeting & Events Specialists and maintain operational knowledge of all meeting space equipment and inventory Respond promptly to setup requests ensuring KPI compliance while coordinating with technology, catering, security, facilities, and vendors Resolve user complaints effectively and schedule flexible labor coverage to meet daily demands efficiently Proactively manage client relationships at all organizational levels including C-suite while ensuring data integrity and following safety protocols

Requirements

5+ years in hospitality or facility management industry managing large facility operations
5+ years of people management experience
Bachelor’s degree in hospitality, facilities management, building, business, or other related field
Excellent verbal, written, and presentation skills
Exceptional service orientation with passion for hospitality
Basic computer proficiency (Microsoft Office Suite, Outlook); intermediate operational skills for audio-visual equipment
Strong relationship-building and teamwork skills; demonstrates respect with customers and team members

Nice To Haves

Familiarity working with or for an IFM provider

Responsibilities

Deliver operational requirements per client scope across assigned sites while developing procedures, performance measures, and quality standards
Drive client initiatives including technology rollouts and benchmarking while supporting account-wide programs and training workshops
Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies
Maintain financial controls, achieve budget targets, and generate operational reports and presentations
Hire, develop, and retain top talent while maintaining company performance standards
Ensure meeting and event spaces are clean, well-stocked, and ready with proper setup, breakdown, and resetting of all equipment
Coordinate with Meeting & Events Specialists and maintain operational knowledge of all meeting space equipment and inventory
Respond promptly to setup requests ensuring KPI compliance while coordinating with technology, catering, security, facilities, and vendors
Resolve user complaints effectively and schedule flexible labor coverage to meet daily demands efficiently
Proactively manage client relationships at all organizational levels including C-suite while ensuring data integrity and following safety protocols