Meeting Concierge - MGM Grand

MGM Resorts • Las Vegas, NV

1d • Onsite

About The Position

As the Meeting Concierge at MGM Grand, you will enhance the guest experience through exceptional service and attention to detail, ensuring meetings and events are organized and executed. The role coordinates with stakeholders, inspects meeting rooms, and supervises setups to create memorable guest experiences.

You will work with Convention Service Managers, Sales Managers, Catering Managers, and operating departments to review and implement event details, support groups in-house, and ensure that meeting spaces and services meet client expectations.

Requirements

• Two years of relevant experience in Hospitality, Convention Services, Event Planning, Catering, or Front Desk/Reservations.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and holidays.
• High school diploma or GED.
• Must be 21 years of age or older.

Responsibilities

• Schedule meetings with Convention Service Managers, Sales Managers, and Catering Managers to review and implement details for upcoming groups.
• Physically inspect meeting rooms and ensure they are set according to the Meeting Event Order or Banquet Event Order.
• Assist in supervising Banquet setup, A/V, IT, and other operating departmental staff to meet clients’ meeting requirements.
• Walk convention and meeting rooms before and after events to ensure the space has not been damaged.
• Monitor breaks and refresh schedules to ensure services are delivered promptly and according to meeting planners’ expectations.
• Attend all pre-convention meetings and explain the role of the Meeting Concierge in the success of the client’s event.
• Assist the Convention Services Manager for in-house groups while the manager works on future groups.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities.
• Volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED