MedSpa Lead Front Desk & Sales Associate

Sanctuaire MD•Lafayette, CA

35d

About The Position

SanctuaireMD is a leading medical spa dedicated to providing top-tier aesthetic treatments and wellness services to our patients. We are seeking an experienced, highly skilled, and motivated Aesthetic Nurse Specialist to join our team and contribute to our commitment to excellence. This is a sales-focused position with strong opportunity for growth. We are seeking a dynamic, motivated, and patient-focused Front Desk Sales Associate who thrives in a fast-paced medical spa environment. The ideal candidate is highly organized, confident in sales conversations, passionate about client experience, and driven by results. This role is perfect for someone who enjoys building relationships, educating patients on treatments and memberships, and contributing to the overall success and growth of the practice. Prior leadership experience is not required, but candidates who naturally take initiative, lead by example, and support team accountability will stand out.

Requirements

Minimum of 2 years of experience working in a medical spa, aesthetics, wellness, or similar patient-facing environment preferred
Proven success in a sales-driven environment with the ability to confidently recommend services and close sales
Comfortable discussing memberships, packages, treatment plans, and retail products
Strong communication, multitasking, and organizational skills
Experience using CRM systems (JANE), scheduling software, POS systems, and administrative tools
Professional, polished, and passionate about client experience

Nice To Haves

Leadership experience is a plus, but not required

Responsibilities

Build strong relationships with clients and guide them through treatment recommendations, memberships, packages, and retail purchases
Confidently educate clients on services and help close sales with a consultative approach
Support practice growth through strong follow-up, rebooking, and conversion efforts
Create a welcoming, elevated, and professional front desk experience
Manage check-ins, check-outs, scheduling, phone calls, and client communication
Maintain accurate client records, follow-up notes, and CRM documentation
Assist with administrative support, payments, and daily operational flow
Help support promotional campaigns, events, and internal growth initiatives
Contribute to a positive, team-oriented environment focused on results and exceptional service
Generate and support monthly Google review goals through exceptional client experience and consistent review requests
Maintain appointment accuracy at 98%+ including scheduling, booking details, provider assignments, and client communication
Ensure timely, accurate, and complete CRM documentation including lead follow-up, client notes, scheduling updates, and communication tracking
Maintain strong client rebooking percentages through proactive follow-up, relationship building, and consistent client education
Support practice revenue growth through package sales, membership sales, retail recommendations, and overall client conversion efforts