Medication Coordinator

MIND BODY OPTIMIZATION INC•Fort Worth, TX

1d•$41,600 - $0•Onsite

About The Position

The Medication Coordinator provides essential administrative and clinical support to our Advanced Practice Providers in a fast-paced outpatient behavioral health setting. This role is responsible for managing controlled substance refill requests, processing prior authorizations, handling patient communications, and supporting scheduling operations to ensure seamless continuity of care.

Requirements

High school diploma or equivalent
Minimum 1–2 years of experience in a healthcare or medical office setting
Familiarity with prior authorization processes and insurance verification
Knowledge of or willingness to learn regulations surrounding Schedule II controlled substance refill requests
Proficiency with EHR systems and Microsoft Office
Strong written and verbal communication skills
Exceptional attention to detail and ability to manage high-volume workflows

Nice To Haves

Associate degree or medical/administrative training preferred
Experience in behavioral health, psychiatry, or a specialty outpatient clinic
Medical Assistant (MA), Pharmacy Technician, or similar certification
Experience with EHR systems in a clinical setting

Responsibilities

Monitor and manage a shared distribution list for incoming medication refill requests, ensuring timely triage and processing
Process refill requests for Schedule II controlled substances in accordance with applicable state and federal regulations, clinic policy, and provider direction
Initiate, track, and follow up on prior authorization (PA) requests with insurance carriers and pharmacy benefit managers
Communicate PA statuses and outcomes to providers and patients promptly
Maintain accurate and thorough documentation of all medication requests and authorizations within the electronic health record (EHR)
Escalate complex or urgent medication needs to the Lead Medication Coordinator or appropriate provider
Answer inbound patient phone calls in a professional, empathetic manner
Return patient voicemails within established response time standards
Address general inquiries related to medications, appointments, and referrals; escalate clinical questions to the provider team
Document all patient interactions accurately in the EHR
Schedule, reschedule, and cancel patient appointments as needed
Assist with appointment reminders and follow-up outreach
Coordinate with providers to manage scheduling workflows and optimize patient access
Maintain accurate and timely documentation of patient interactions, scheduling activity, and financial transactions
Ensure all administrative processes adhere to HIPAA and behavioral health privacy