Medication Adherence Program (MAP) Technician (Outpatient)

BMC Software

1d•$27 - $38•Onsite

About The Position

The Medication Adherence Program (MAP) Technician works under the direct supervision of the Outpatient Mail Order Pharmacy Supervisor and Medication Adherence Packaging Pharmacist. The technician works with providers, clinical pharmacists, nursing staff, and the outpatient pharmacy team to coordinate adherence-packaged medications for patients with complex regimens who need support establishing and maintaining medication adherence. The program includes an on-site pharmacy team of pharmacists and technicians providing patient support and fulfillment services. The technician communicates program details to patients and providers, coordinates prescription processing and filling, and supports safe, timely dispensing for enrolled patients. The role helps patients maintain medication persistence and compliance by ensuring prescriptions are appropriately packaged and filled, and by working to remove barriers to access. The technician is assigned work areas or patient accounts to provide consistent support. This is a full-time position in Retail Pharmacy – Medication Adherence Packaging.

Requirements

High school diploma or equivalent and strong mathematical skills.
Registration as a Pharmacy Technician with the Massachusetts Board of Pharmacy.
National pharmacy technician certification through PTCB or ExCPT.
Minimum of four years of related outpatient or retail pharmacy experience, or equivalent, involving order processing, prescription adjudication, third-party problem resolution, and customer service is desired.
Ability to speak, read, interpret, and accurately follow complex verbal and written instructions in English.
Ability to work independently and reliably complete daily tasks on time.
Strong interpersonal skills for interacting with patients, families and visitors, nursing staff, physicians, and other hospital staff.
Ability to multitask, prioritize essential work, and meet deadlines.
Ability to adapt to changing schedules, specifications, and work priorities as business and customer needs require.
Physical ability to lift heavy loads as required for filling medication supply orders.
Maintain the level of competency required to perform the essential duties and responsibilities.

Nice To Haves

Some college coursework or an associate or bachelor’s degree.
Experience with QS1 pharmacy operating system and EPIC.
Experience with Epic, MMIS, Trizetto, and QS1/NRX or similar outpatient pharmacy operating systems.
Knowledge of complex disease-state medication therapies.
Experience submitting prior authorization requests to third-party payers.
Familiarity with the 340B drug program and ACO hospital models.
Bilingual or multilingual skills beyond English appropriate to the patient population served.
Highly proficient in Microsoft Office, particularly Excel, Word, Access, and Outlook, and able to learn relevant applications and extract needed information.

Responsibilities

Be present and available in the assigned area to respond to MAP patients’ prescription needs and provide exceptional care to the assigned patient account base.
Maintain relationships with providers, nursing staff, ambulatory clinics, inpatient pharmacy teams, and other hospital staff to support patient care and identify opportunities to improve or expand the program.
Navigate the electronic medical record to verify medications are prescribed and filled appropriately for patient needs.
Coordinate prescriptions sent to the outpatient pharmacy for MAP patients, including processing, reconciliation, third-party adjudication, error resolution, packaging, and preparation for dispensing.
Follow MAP workflows to contact patients seeking enrollment and support currently enrolled patients with starting or continuing medication deliveries.
Coordinate with providers, patients, the pharmacy, and insurers on insurance verification and prior authorization matters.
Represent MAP Services professionally and provide positive, accommodating, knowledgeable patient and provider interactions, including use of AIDET skills.
Ensure prescription-processing work is accurate and reviewed by supervising personnel as required before dispensing.
Work toward targets established by the MAP Pharmacist or Outpatient Mail Order Pharmacy Supervisor.
Provide feedback and potential solutions to improve the MAP patient and client experience and processes.
Make sound decisions and follow up on problems; promptly report patient-care or process concerns to the MAP Pharmacist or Outpatient Mail Order Pharmacy Supervisor.
Stay informed by reading department communications and complete required quality-assurance responsibilities.
Follow hospital performance, conduct, patient-rights, infection-control, and safety standards, and use hospital behavioral standards to support its mission and goals.
Participate in assigned departmental and organizational committees; orient and train staff as needed; and help maintain a healthy work environment.
Engage with the department, support team decisions and organizational initiatives, and uphold high ethical standards and BMC RESPECT behavioral standards.
Perform other related duties as assigned.