Medicare Sales Supervisor

HealthPlanOne•FL Remote, IA

2d•Hybrid

About The Position

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.

Requirements

High School Diploma or equivalent
Previous experience with Medicare Advantage sales
A current and valid Health License
6 months experience in a sales call center environment
Previous experience leading a team of 10+ employees
Strong written and verbal communication skills
Ability to multi-task and work independently
Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills
Ability to resolve escalated issues with members, carriers and other clients
Able to work a flexible schedule including evenings and weekends

Nice To Haves

1 year experience in a Medicare sales leadership role
Strong understanding of Medicare rules and CMS guidelines
Previous experience with an outbound dialing program
Proven track record in maintaining high retention rates within sales teams, demonstrating strong engagement skills in a remote environment
Experience with training/coaching Medicare sales agents
Bachelor’s Degree

Responsibilities

Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees.
Responsible for approving timecards, scheduling, and time off requests.
Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals.
Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance.
Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls.
Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems.
Maintain industry and product knowledge.
Meet and/or exceed call center key metrics.
General understanding of workforce management.
Ensure applications are submitted accurately and on time.
Understand and adhere to all Company Carrier and/or CMS related policies and procedures.
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
Certify newly hired sales agents on proper execution of call flow and other call center procedures.
Assist agents with product specific questions.
Ensure effective lead distribution and allocation to agents.
Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained.
Develop and deliver training for performance improvement.
Perform other related duties as assigned.