Medicare Sales Manager

Catch Health • Clearwater, FL

5d • Onsite

About The Position

Coverage Insurance Experts that guide you from enrollment to peace of mind! At Catch Coverage, we’re more than an Insurance organization, we’re a team of dedicated, compassionate professionals united by a mission to improve lives and elevate the customer experience. When you join us, you become part of a forward-thinking, customer-focused culture that invests in your growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday lives. If you’re ready to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why Catch Coverage is shaping the future of Insurance. This role leads and oversees daily operations for a team of 20-30 licensed Medicare agents in a fast-paced call center environment, based in-office in Clearwater, FL and reporting to Senior Leadership; this role coaches, mentors, and motivates agents to meet production, quality, and compliance goals, tracks and analyzes call metrics and KPIs such as talk time, conversion rates, and quality, partners with training, QA, and compliance teams to ensure CMS adherence, fosters a positive and accountable team culture, participates in hiring, onboarding, and team development, and collaborates with executive leadership to drive department goals.

Requirements

• Must be able to commute onsite to Clearwater, FL Office.
• Must have at least 2 years of Selling Medicare.
• Must have at least 1 year of management experience.
• Active Health Insurance License (Life & Health preferred).
• Proven experience in Medicare sales.
• Strong understanding of Medicare sales compliance and performance metrics.
• Strong leadership, coaching, and motivational skills.
• Conflict resolution and problem-solving abilities.
• Flexibility to work extended hours during the Annual Enrollment Period (AEP).

Responsibilities

• Leads and oversees daily operations for a team of 20-30 licensed Medicare agents.
• Coaches, mentors, and motivates agents to meet production, quality, and compliance goals.
• Tracks and analyzes call metrics and KPIs such as talk time, conversion rates, and quality.
• Partners with training, QA, and compliance teams to ensure CMS adherence.
• Fosters a positive and accountable team culture.
• Participates in hiring, onboarding, and team development.
• Collaborates with executive leadership to drive department goals.

Benefits

• Paid Holidays (6)
• Paid Time Off
• Medical Insurance, National Plan Options
• Dental Insurance
• Vision Insurance
• Voluntary Life and AD&D Plans including Accident, Critical Illness, Hospital Indemnity
• Employee Assistance Program
• 401(k) with portion of Co Match
• Bereavement Leave & Jury Duty Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed