Medicare Programs Specialist 1
ModMed•Remote-FL, FL
•Hybrid
About The Position
The MIPS Specialist will provide responses and high-level assistance to non-MIPS Advising customers for escalated MIPS cases submitted by the Support Team.
Requirements
- Bachelor's degree preferred
- Excellent written communication skills required
- Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Knowledge of bug-tracking software such as Salesforce and Jira
- Excellent interpersonal, verbal, and organizational skills
- Ability to effectively prioritize and manage time
- Willingness to stay current and adapt to changes
Nice To Haves
- Experience within a medical practice and/or EMR experience is a plus
Responsibilities
- Provide consistent, professional, and high-quality client support responses and assistance for compliance-related topics, especially MIPS
- Follows established procedures to ensure client satisfaction and quality service delivery
- Communicate customer responses in an efficient and effective manner
- Answers Tier 2 and 3 escalated MIPS questions assigned by Support
- Identify the difference between when to provide an answer to the customer and/or suggest MIPS Advising or a MIPS compliance-related Q&A
- Assist the MIPS Advising team with needed tasks
- Collaborates with the internal Compliance team to fulfill customer requests related to regulatory and documentation requirements, including but not limited to SOC 2 reports, audit logs, vendor certification letters
Benefits
- Comprehensive medical, dental, and vision benefits
- Company Health Savings Account contribution
- 401(k) with matching contribution
- Generous Paid Time Off
- Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups
- Professional development opportunities
- Tuition reimbursement programs
- Unlimited access to LinkedIn Learning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
