Medicare & Individual Sales Coordinator - Health Alliance Plan

Henry Ford Health•Troy, MI

About The Position

Provide a wide variety of sales, service and administrative support for the producer and consumer industry and management staff of the Medicare & Individual Sales Department.

Requirements

High School Diploma or GED equivalent required
Minimum of five (5) years’ experience with a health insurance pre-sales carrier
Minimum of three (3) years’ experience in employee and producer incentive programs
Excellent oral and written communication skills
Problem solving and analytical abilities
Decision making capabilities
Ability to collect and organize material for reports
Ability to be discreet with confidential material
Pleasant telephone skills and a non-abrasive but confident attitude in dealing with management and professional staff, support staff and producer industry
Work with minimal supervision
Considerable knowledge of new business sales, service and implementation procedures
Working knowledge of MS Office, IKA, Pega, Facets, MARX, CHAMPS

Nice To Haves

Associate’s degree preferred
Life and Accident & Health License preferred

Responsibilities

Act as a sales/service coordinator for the Medicare & Individual Sales Department.
Process enrollments for both Medicare & Individual Sales.
Assist external agents with certification inquiries, enrollment platform access as well as material ordering platform.
Assist with and manage special projects, spreadsheets, and presentations for the Medicare & Individual Sales department.
Provide customer service for the producer community by responding to their inquiries and requests (manage phone queue and email box for external agents).
Perform administrative functions including, but not limited to, preparing PowerPoint presentations, conducting Excel audits, data entry, prepare and update desk level procedures; and other administrative tasks as needed.
Collect data to prepare monthly production report regarding various metrics on the Medicare & Individual Sales department.
Verify and calculate departmental incentives for the Medicare & Individual internal staff.
Consolidate and distribute various delinquency, age-in/age-off reports for outreach to be performed.
Work closely with management staff to provide training, develop and implement new policies and procedures within the organization and producer community.
Collaborate with other departments including, but not limited to, Enrollment & Billing, Provider Relations and Customer Service, to assure membership growth and retention as well as the resolution and tracking of enrollment and customer service issues.