Medicare Enrollment Support Specialist

Viva Health•Birmingham, AL

4d•Onsite

About The Position

The Medicare Enrollment Support Specialist prepares and scans daily work for processing by the Enrollment Department. The role processes returned mail within Centers for Medicare and Medicaid (CMS) and plan timeframes, creates check requests for invoices, secures required signatures, and prints and mails correspondence. The specialist also assists with enrollment applications and county updates with Medicare, or disenrollments related to address updates when necessary. This position works onsite Monday through Friday at the VIVA HEALTH corporate office in downtown Birmingham, Alabama. VIVA HEALTH is part of the University of Alabama at Birmingham (UAB) Health System and is a health maintenance organization providing accessible health care.

Requirements

High school diploma or GED.
One year of administration experience.
Ability to work under pressure to meet deadlines with minimal supervision.
Ability to work in a team environment, remain flexible to ideas, recognize responsibilities, and actively participate with others to accomplish assignments and achieve goals.
Excellent customer service skills through written and verbal communication.
Basic computer and data entry skills.
Excellent proofreading skills.
Proficiency in Microsoft Word and Excel.

Nice To Haves

Medicare managed care enrollment experience.
AS400, POWERSTEPP, TXEN, or similar mainframe experience.
Health insurance, healthcare, or HMO experience.

Responsibilities

Prepare and scan all daily work using the imaging system for processing by the Enrollment Department.
Maintain up-to-date knowledge of CMS guidelines related to address verification, returned mail, and out-of-area status in the Enrollment-related chapters of the Managed Care Manual.
Research returned mail received for Medicare members to locate a valid address, which may include contacting members by telephone.
Print and mail all correspondence.
Create check requests for monthly invoices and secure required signatures for submission to accounting for payment.
Assist with processing enrollment applications and county updates with Medicare, or disenrollments related to address updates received from members.