Medicare Enrollment Support Specialist

Viva Health•Birmingham, AL

1d•Onsite

About The Position

The Medicare Enrollment Support Specialist is responsible for preparing and scanning daily work for processing by the Enrollment Department. This position will also be responsible for processing returned mail within Centers for Medicare and Medicaid (CMS) and plan timeframes, creating check requests for invoices, securing required signatures, and printing & mailing all correspondence. In addition, this position will assist with enrollment applications and county updates with Medicare or disenrollments related to address updates when necessary.

Requirements

High School Diploma or GED
1 year of administration experience
Ability to work under pressure to meet deadlines with minimal supervision
Ability to work in a team environment, remaining flexible to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals
Demonstrate excellent customer service skills through written and verbal communication
Basic computer and data entry skills
Excellent proofreading skills
Proficient in Microsoft Word and Excel

Nice To Haves

Medicare managed care enrollment experience
AS400/POWERSTEPP/TXEN or similar mainframe experience
Health Insurance, Healthcare, or HMO experience

Responsibilities

Prepare and scan all daily work using imaging system for processing each day by the Enrollment Department.
Maintain up-to-date knowledge of all CMS guidelines related to address verification, returned mail, and out-of-area status as outlined in Enrollment related chapters of the Managed Care Manual.
Research all returned mail received on Medicare members to locate a valid address, which could include reaching out to the member via telephone.
Print and mail all correspondence.
Create check requests for monthly invoices and secure required signatures for submission to accounting for payment.
Assist with processing enrollment applications and county updates with Medicare or disenrollments related to address updates received from members.