Medicare Eligibility Supervisor

Brown & Brown Insurance

1d•$68,000 - $68,000•Remote

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Medicare Supervisor leads the Eligibility Specialist team with a primary focus on achieving the SSDI consent rate goal, a critical driver of overall enrollments and revenue. This role is responsible for driving performance, holding teammates accountable to individual and departmental objectives, and ensuring the effective training and ongoing development of both new and existing staff. In addition to core supervisory duties, the Medicare Supervisor supports the Sales Manager by overseeing G&P lead distribution and workflow management, contributes to achieving retention goals, and assists in providing systems and workflow training for newly hired agents. Drives performance outcomes by strategically managing consent task inventory, monitoring and communicating individual results, and identifying opportunities to increase consent rate through effective use of team resources. Leads and motivates a high‑performing team of Eligibility Specialists by providing coaching, mentoring, and guidance on best practices while encouraging creative solutions to achieve goals. Maintains strong team engagement through clear communication, regular check‑ins, and consistent availability to support teammates’ questions, challenges, and development needs. Fosters a culture of accountability by setting clear expectations, communicating progress, and providing feedback on strengths and development opportunities. Ensures workload balance across all responsibilities while driving toward key SSDI consent rate goals, including timely completion of proactive outreach to Eligibility Services customers. Supports oversight of G&P lead distribution and workflow, serving as a point of escalation for cases requiring additional attention or support. Partners with the Sales Manager support departmental and individual retention goals by reviewing performance trends and identifying opportunities for improvement with team.

Requirements

Life & Health licensure required
AHIP certification required
2 - 3 Years’ experience in a Medicare-focused insurance agency required
Maintains flexible schedule to support needs of team

Nice To Haves

Proficiency in Microsoft Office Products preferred

Responsibilities

Achieving the SSDI consent rate goal
Driving performance
Holding teammates accountable to individual and departmental objectives
Ensuring the effective training and ongoing development of both new and existing staff
Overseeing G&P lead distribution and workflow management
Contributing to achieving retention goals
Assisting in providing systems and workflow training for newly hired agents
Strategically managing consent task inventory
Monitoring and communicating individual results
Identifying opportunities to increase consent rate through effective use of team resources
Providing coaching, mentoring, and guidance on best practices while encouraging creative solutions to achieve goals
Maintaining strong team engagement through clear communication, regular check‑ins, and consistent availability to support teammates’ questions, challenges, and development needs
Fostering a culture of accountability by setting clear expectations, communicating progress, and providing feedback on strengths and development opportunities
Ensuring workload balance across all responsibilities while driving toward key SSDI consent rate goals, including timely completion of proactive outreach to Eligibility Services customers
Serving as a point of escalation for cases requiring additional attention or support
Reviewing performance trends and identifying opportunities for improvement with team

Benefits

Base salary with quarterly bonus incentive
Remote opportunity with equipment provided
Full time schedule
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Tuition reimbursement & student loan repayment assistance
Generous paid time off plan
Joining a culture of caring that values diversity of thought and background
Regularly scheduled team meetings and one-on-one development time with your leader
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more