BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Glendale, AZ

2d•$23•Onsite

About The Position

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://www.youtube.com/watch?v=06AULABhmLY] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits Eligibility Supervisor for one of our Field Offices. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This position is an in-person, on-site position.

Requirements

Knowledge in: Federal, State, and agency statutes, rules, and regulations applicable to the area of assignment.
Fundamental leadership practices.
Interviewing and assessment techniques, community resources, and customer service practices.
Skilled in: Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
Ability to: Access, maintain, review, and interpret database information, compile and present program information.
Establish and maintain effective working relationships.
Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.

Nice To Haves

A high school diploma or equivalent education, and three years of experience performing eligibility work.

Responsibilities

Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
Assist staff with difficult and complex cases, including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state, and mandates; ensures the timeliness and accuracy of services delivered.
Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
Evaluates staffing needs, participates on hiring panels, and makes recommendations for effective us of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities