BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration • Glendale, AZ

1d • Onsite

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the
Department of Economic Security (DES) we strengthen individuals, families, and
communities for a better quality of life. DES is looking for individuals that
are committed to service, community, and teamwork. To learn more about DES
please visit des.az.gov [https://des.az.gov/], or click on the link here
[https://www.youtube.com/watch?v=Nik5MiXqOV8] to view ‘Our DES’ video. Come Join
the DES Team!

The Department of Economic Security, Division of Benefits and Medical
Eligibility, is seeking an experienced and highly motivated individual to join
our team as a Benefits and Eligibility Supervisor at our Banner Thunderbird
Medical Center location.

This position supervises, plans and coordinates the operations of a program of
one or more benefits and eligibility units involved in the determination and
issuance of public assistance and/or social service benefits, and is responsible
for effective supervision and administration of the divisions eligibility
program(s) staff to include staff development and training, succession planning,
performance management, and related activities, and works with other managers
and staff to evaluate and implement goals, responsibilities, policies and
procedures of the division. The person in this position will work for the State
of Arizona, not the hospital. This is an in-office position located on-site at
Banner Thunderbird Medical Center. This person will need to abide by hospital
rules and policies related to annual and mandatory vaccinations, testing and
screenings.

Requirements

• Fundamental leadership practices.
• Customer service practices.
• Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
• Federal, State, and agency statues, rules, and regulations applicable to area of assignment; Public assistance eligibility determination
• Program services used to conduct quality control reviews.
• Automated systems and software.
• Interviewing and assessment techniques.
• Family Assistance Administration Systems and software, and online support internet; Email use; Task Management; Google Software
• Community resources
• Written and oral communication to convey a wide variety of information.
• Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
• Establish and maintain cooperative working relationships with internal management, staff and the general public.
• Provide technical assistance to staff.
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
• Manage and supervise employees with diverse skills, educational, and cultural background.
• Resolve program related issues.
• Access, maintain, review, and interpret database information.
• Compile and present program information.
• Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.

Nice To Haves

• Three (3) years of experience performing eligibility work.
• High School diploma.

Responsibilities

• Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads; Ensure staff are meeting metrics and productivity.
• Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
• Assists staff with difficult and complex cases including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
• Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
• Compile and review statistical data associated with unit activities from case reads, logs, computer files, and other sources and prepare requested reports.
• Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.
• Follow Arizona Management System (AMS).
• Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees