Community Engagement Eligibility Supervisor
About The Position
The Community Engagement (CE) Eligibility Supervisor oversees and supports staff performing MaineCare eligibility updates and Community Engagement outreach functions for the Office for Family Independence (OFI). This role ensures quality, productivity, and compliance with Public Law 119‑21 while supporting staff navigating eligibility systems, conducting outreach, and assisting MaineCare members. The Supervisor plays a key role in ensuring federal CE requirements are met by January 1, 2027, while minimizing administrative burden on members and eligibility staff.
Requirements
- Strong working knowledge of eligibility‑ or compliance‑based public assistance programs
- Proven ability to lead staff performing customer‑facing, process‑driven work
- Ability to make sound, independent decisions within established policies and procedures
- Proficiency in Microsoft Office and eligibility or case‑management systems
- Excellent communication, coaching, and problem‑solving skills
- Experience supporting remote teams and managing workloads in a virtual environment
Responsibilities
- Supervise, coach, and support CE Eligibility Associates performing MaineCare eligibility and outreach work
- Monitor workflow, case accuracy, productivity, and service quality across assigned staff
- Provide guidance on eligibility policies, procedures, and appropriate case handling
- Serve as escalation point for complex client issues or system‑related concerns
- Ensure timely processing of MC updates and outreach activities to support CE compliance
- Coordinate with OFI leadership and Eligibility Specialists to ensure alignment with program goals
- Track performance metrics and support continuous improvement efforts related to CE readiness
Benefits
- Health, vision, and dental insurance
- 401(k) with discretionary employer match
- Paid time off and holidays
- Flexible spending accounts
- Additional employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
