Temporary Medicare Brokerage Sales Coordinator

UPMC•Pittsburgh, PA

8h•Hybrid

About The Position

UPMC Health Plan is hiring a temporary Medicare Brokerage Sales Coordinator. This role supports the Manager of Medicare Brokerage Operations, the Senior Broker Coordinator, and a team of Broker Manager Associates to drive sales and retention success. The position acts as the connective tissue for Medicare Brokerage operations, ensuring compliance, efficiency, and progress. The work directly supports thousands of brokers and ensures adherence to standards set by CMS, the Pennsylvania Department of Insurance, and UPMC Health Plan. This is a hybrid role, requiring office travel one day a week for the first month, after which it becomes remote. Additional office time may be needed based on business needs. This temporary position has a set rate of $25.00/hr.

Requirements

High School Diploma Strongly Preferred
Customer Service experience strongly preferred
Experience working with a computer in a professional setting strongly preferred
Act 34

Responsibilities

Building smart tracking systems to monitor compliance issues and sales performance.
Partnering with internal teams to resolve complex questions and challenges involving prospective and appointed brokers.
Conducting independent audits and documenting findings to ensure alignment with CMS, PA State, and Health Plan regulations.
Owning projects and programs assigned by the Manager, including setting timelines, creating processes, and driving them to completion.
Acting as a liaison between Medicare Brokerage sales leadership and affiliated agents, ensuring clear communication and correct implementation of program requirements.
Supporting the Senior Broker Coordinator with departmental initiatives and day-to-day operational needs.
Taking on special projects to elevate operations and improve the broker experience.
Formatting, updating, and analyzing reports using data from internal systems and the Data Warehouse.
Maintaining organized filing systems (digital and/or hard copy) for agent licensure, E&O insurance, and compliance documentation.
Helping plan and coordinate training sessions for large groups of participants.