Medical Unit Secretary

GREATER NEW BEDFORD COMMUNITY HEALTH CENTER•New Bedford, MA

2d•Onsite

About The Position

As an integral part of the patient care team, the Medical Unit Secretary performs administrative duties for his/her assigned department, such as scheduling appointments and processing letters and other required documentation. He/she alerts clinical staff when emergent issues arise via phone or in-person requests from patients. Works alongside clinical team to help manage patient flow organize administrative needs.

Requirements

High school diploma or equivalent is required.
Requires well-developed, interpersonal, Written and verbal communication.
Fluent in two languages required, trilingual preferred.
In depth understanding and knowledge of HIPAA/SAMSHA and Confidentiality Laws.
Strong data and analytical skills and the ability to use electronic medical record
Strong background in medical terminology

Nice To Haves

Appropriate experience in customer service, strongly preferred.
experience as a Medical Assistant

Responsibilities

Schedules/reschedules patient’s appointments when emergent or patient is in the office.
Obtains information from specialty offices when needed for patient care and/or referral management.
Manages incoming paperwork and electronic requests.
Serves as the first point of contact for all walk-ins; listens to patient needs and determines the best way to proceed and assist the patient.
Reviews hospital reports and identifies patients that need follow up appointments.
Reaches out to patients directly to schedule a visit within the appropriate time frame in accordance with Health Center policy.
Notifies clinical staff if there are any concerns regarding the follow-up that is needed.
First point of contact for urgent incoming calls and ensures that the call is handled by the appropriate team member.
Retrieves mail daily.
Sorts and delivers mail as needed.
Accurately completes forms requested by patients and other medical providers in a timely manner.
Provides oversight to the administrative and registration staff to ensure that the office runs efficiently.
Serves as patient advocate.
Defends and preserve the rights of patients pertaining to all aspects of their care, knowledge and privacy.
Responds appropriately to department acuity and activity by providing assistance to peers, patients, and staff as needed.
Uses the electronic health record to accurately record work done for patients.
Serves as back-up to patient registration staff as needed.