Medical Template Specialist

Fair Haven Community Health Care•New Haven, CT

11d•Onsite

About The Position

Working collaboratively within a healthcare team, the Medical Template Specialist specializes in comprehensive support across all aspects of scheduling at FHCHC by designing, developing and maintaining templates. This role involves creating, optimizing, and maintaining scheduling templates that streamline appointment management, improve patient flow, and support efficient operations.

Requirements

High School diploma or GED
Demonstrated expertise in medical scheduling or healthcare administration
Thorough knowledge of medical scheduling procedures and optimal methods
Proficiency in scheduling software and tools
Familiarity with the Epic platform
Excellent interpersonal skills
Professional phone etiquette
Strong data entry and computer skills
Proficiency in oral and written English

Nice To Haves

Bilingual in English and Spanish

Responsibilities

Develops and designs scheduling templates tailored to meet organizational and departmental needs.
Collaborates closely with medical clinicians to understand their scheduling requirements and transform them into efficient, user-friendly templates.
Customizes existing templates to meet the specific needs of different departments or individual clinicians.
Optimizes templates to improve usability, efficiency, and alignment with best scheduling practices.
Conducts comprehensive testing of templates to ensure accurate functionality in appointment scheduling and adherence to optimal utilization standards.
Troubleshoots issues and makes necessary adjustments to enhance template performance and user experience, working in coordination with the practice management vendor (Epic) under supervisor guidance.
Supports and maintains scheduling systems within the practice management software (Epic), including managing provider call-outs and facilitating patient rescheduling as necessary.
Communicates effectively with patients, handling tasks such as outgoing phone calls, sending letters or electronic communications, and providing appointment-related information.
Records appointment-related documentation accurately in electronic medical records, ensuring precise registration updates.
Rotates through evening and weekend shifts to ensure continuous departmental coverage and acts as backup for the Call Center Appointment Specialist.
Attends scheduled departmental meetings and fulfills additional duties and projects as required.