Medical Telephone Operator

The US Oncology Network•Antioch, CA

50d•$24 - $30•Onsite

About The Position

The Medical Telephone Operator is required to uphold the call center’s highest value which is treating our callers with C.A.R.E. Empathy, active listening, and quality customer service are skills which we require all of our operators to have and demonstrate.

Requirements

High school diploma or equivalent required.
1 year of customer service required.
1-2 years of experience with EPIC EMR preferred.

Responsibilities

The Medical Telephone Operator is the first point of contact for all incoming calls to Epic Care
The Operator is expected to communicate professionally with internal and external customers, assisting them with appointment questions and scheduling needs and ensuring accurate and timely interdepartmental call transfers to promote a pleasant and seamless experience
In addition, the Operator will use available resources and tools to solve problems in a timely and precise manner
Answer telephones, screen and transfer calls to the appropriate recipient in accordance to guided workflows
Perform patient scheduling functions as needed
Enter current patient information accurately in EPIC
Manage patient information flow
File and maintain accurate details in the EPIC EMR system
Communicate as needed with multiple departments to ensure appropriate workflows are being used
Achieve individual performance goals as it relates to department objectives.
Perform other duties as assigned