Medical Assistant , EMT, Paramedic, Licensed Practical Nurse, Registered Nurse

Lmmc•Council Bluffs, IA

3d•Onsite

About The Position

Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach—The Limitless Way—is where Performance Meets Care , delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome. The Medical Support Specialist (MSS) plays a vital role in delivering safe, efficient, and patient-centered clinical support. Reinforcing patient confidence, supporting clinical accuracy, and ensuring a seamless experience throughout the visit. This position ensures that every patient interaction reflects the Limitless Way Patient Experience through accurate clinical execution, compassionate care, and strong collaboration with the care team. This role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.

Requirements

Relevant certification (Medication Aide, Phlebotomy, Nursing, or Paramedic per state requirements)
Multi-tasking & Efficiency: Ability to work in a fast-paced environment.
Customer Service Excellence: Providing compassionate and professional patient interactions.
Problem-Solving: Ability to think quickly and resolve patient concerns.
Strong clinical and interpersonal skills
Attention to detail and commitment to accuracy

Responsibilities

Assist patients to exam rooms and obtain accurate vitals
Perform treatments and administer medications as directed by the Provider
Assist with procedures including lab work and specialty treatment
Assist with patient check-in, check-out, and scheduling support as needed to maintain clinic flow
Support front office or administrative tasks when clinic demand requires
Build rapport and provide reassurance during patient interactions
Communicate clearly about procedures and next steps
Support a comfortable, respectful, and professional environment
Educate patients at a high level on treatment processes, next steps, and general expectations (within scope)
Reinforce patient understanding of their care journey and support follow-up questions appropriately
Build rapport with patients to create a comfortable, trusting clinical environment
Engage with patients regarding their experience and support continuity of care
Ensure accurate, timely charting and documentation
Follow all protocols for medication administration and lab processing
Maintain compliance with clinical standards and safety practices
Support efficient patient flow and minimize wait times
Collaborate with Providers, PRCs, and PEMs for seamless care delivery
Assist with clinic readiness, stocking, and organization
Step in to support other roles as needed to maintain patient flow and clinic efficiency
Assist with cross-functional tasks (within scope of training and licensure) to support team success
Contribute to a collaborative, team-first environment where patient needs come first
Take responsibility for each patient interaction and clinical task
Communicate clearly and support patients with confidence and professionalism
Work collaboratively with the care team to ensure a seamless experience
Maintain a positive, patient-first mindset in a fast-paced environment