Medical Support Assistant

Customer Value Partners•Fort Harrison, MT

9d•Onsite

About The Position

CVP is seeking a Medical Support Assistant to join our team. As a Medical Support Assistant, you will serve as the designated scheduler/receptionist responsible for coordinating appointment scheduling and providing administrative support in accordance with VHA directives and policies. You will play a vital role in ensuring Veterans receive timely and appropriate care at the Montana VA Health Care System.

Requirements

High School diploma or GED equivalent required
Oral and written proficiency in English
Basic computer skills with proficiency in Microsoft Office products (Excel, Word, Outlook & Teams)
Type at least 50 WPM
Basic medical terminology knowledge
Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required)
Have no health or physical disability restrictions that interfere with the performance of assigned duties

Nice To Haves

Prior experience in healthcare or medical office settings
Experience with VA systems such as VISTA, CPRS, HSRM, or PPMS
Experience with scheduling medical appointments
Familiarity with The Joint Commission (TJC) standards
Experience working in Veterans healthcare

Responsibilities

Schedule appointments and coordinate care in accordance with VHA Directive 1230 (Outpatient Scheduling and Process Procedures) and VHA Directive 1232 (Consult Management)
Provide excellent customer service to Veterans, their families, and VA staff, demonstrating the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE)
Answer phones within 5 rings and follow appropriate telephone etiquette, collecting adequate information before transferring calls
Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner
Validate and update patient demographic information, including phone numbers, addresses, emergency contacts, and insurance information
Properly process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems
Ensure patient information is properly integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA)
Update no-shows within 24 hours of appointment and ensure proper follow-up
Assist with VA Point of Service VetLink operations and report any system malfunctions promptly
Maintain privacy and confidentiality for patients, families, medical records, and electronic information in accordance with HIPAA regulations
Proficiently use VA software systems including CPRS, VISTA, CTM, VetLink, HSRM, PPMS, and Microsoft Office applications
Participate in team huddles and collaborate effectively with healthcare team members
Ensure all patients are identified with two appropriate patient identifiers per policy
Monitor incoming and outgoing faxes and mail according to HIPAA standards
Complete all mandatory annual training requirements and maintain compliance with VA policies and procedures