Lead Medical Support Assistant

Veterans Health Administration • West Palm Beach, FL

3d • Onsite

About The Position

This position is located under the Health Administration Service at the West Palm Beach Veterans Affairs Medical Center. The Lead Medical Support Assistant continuously embraces and supports the mission, vision, and values of the VA Healthcare System. Assignments at this level include, but are not limited to: Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise. Approves leave for a few hours or for emergencies. Reports to supervisor on performance, progress, and training needs of employees. Expert knowledge of basic Medical Support Assistance responsibilities to include scheduling in VISTA, ISS, CPRS, Excel, Word and order entry, navigation of the computerized medical records, the admission and discharge process, the forms necessary to initiate any service, test procedure and patient privacy issues. Coordinates coverage for assigned clinic and provides coverage for MSAs when necessary. Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by physician has been scheduled.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Must serve a 1 or 2-year trial period.
• United States Citizenship: Be a citizen of the United States (U.S.).
• One year of creditable experience equivalent to the next lower grade GS 6 scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• Proficient in spoken and written English in accordance with 38 U.S.C Ch. 73 or 74.
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
• Ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Nice To Haves

• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Responsibilities

• Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise.
• Approves leave for a few hours or for emergencies.
• Reports to supervisor on performance, progress, and training needs of employees.
• Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by physician has been scheduled.
• Coordinates coverage for assigned clinic and provides coverage for MSAs when necessary.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED