Medical Support Assistant (Adv

Department of Veterans Affairs•Syracuse, NY

43d•Onsite

About The Position

The Advanced Medical Support Assistant's will be located at the Syracuse VA Medical Center. The Advanced Medical Support Assistant utilizes multiple computer applications, as well as the integrated electronic medical record system. Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service. Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position The Advanced MSA contacts patients, VA Medical Center staff, and community medical staff daily. This front-line contact will affect the perception of the quality of healthcare services provided by the VA. A high degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate, and sensitive manner is essential when explaining procedures to Veterans and family members, both in person and on the phone. The work involves discussion with patients or their representatives to collect data for administrative processing, making referrals, scheduling, coordinating and monitoring return appointments for outpatient and inpatient treatment in compliance with VHA scheduling directives and HIPPA regulations. Other duties as assigned.

Responsibilities

Receives and relays incoming and outgoing telephone messages.
Checks patients in and out from appointments.
Schedules return to clinic orders
Set up clinic paperwork
Process faxes, scanning, and printing of documents
Directs patients to other areas of the hospital
Changes and reschedules clinics
Greets patients when presenting
Cancel's and reschedules appointments
Review the Vista Image Display to determine, If the records have previously been received; confirm care has been received; request corresponding documentation for scheduled care; and complete outstanding consults.