Medical Support Assistant

Aptive

131d•$19•Onsite

About The Position

Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Requirements

U.S. citizenship
High school diploma or GED required
Oral and written proficiency with English.
Basic medical terminology knowledge
Minimum of 6 months’ customer service experience
At least one year of clerical, call center, or healthcare administrative experience
Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)
Ability to pass a federal background investigation and obtain Tier 1 security clearance
Must be able to work MST business hours regardless of time zone
For hybrid roles: Reliable internet access and home-office setup

Nice To Haves

For bilingual roles: Spanish fluency strongly preferred
For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred

Responsibilities

Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
Receive and respond to incoming calls, secure messages, and Veteran inquiries
Conduct patient check-ins and check-outs in person or virtually
Review, verify, and update demographics, insurance, and other patient data in VA systems
Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
Coordinate care across internal VA services and external providers when applicable
Maintain confidentiality and compliance with HIPAA and federal privacy regulations

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