Medical Support Assistant

Department of Veterans Affairs•Hines, IL

32d•Onsite

About The Position

The Medical Support Assistant is in the VA Tele-Critical Care System West at the Minneapolis VA Medical Center OR Hines, IL VA Medical Center. There is two vacant positions in either location. Functions under the guidance of the Nurse Manager/Assistant Nurse Manager. Tele-Critical Care (TCC) provides remote monitoring, consultation, and co-management of patients with critical illness in Intensive Care Units. Major Duties include, not limited: The MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple sites and specialties. Tele-Critical Care (TCC) provides remote monitoring, consultation, and co-management of patients with critical illness in Intensive Care Units. Services provided are 24 hours per day and 7 days per week. Currently, the VA Tele-Critical Care System West monitors all critical care beds within VISN 23, VISN 15 and has expanded to include DOD sites and several other VHA sites across the nation. The incumbent performs duties related to administrative duties, works in collaboration with the nurses and physicians in support center by answering phones, some data collection and retrieval, working on multiple technical platforms and computer interfaces within the VA and DOD, and working with other MSA's at different VA's. Expertise in utilizing numerous advanced patient systems in support of multiple sites involved in an interdisciplinary coordinated care delivery model. MSA is responsible for receptionist duties, customer service, managing of supplies and other duties assigned for proper timely treatment of patients. Works on multiple technical platforms: such as CPRS, JL V, Vista, eCare manager, outlook, windows. They are responsible for admissions into eCare, entering patient data into eCare manager, updating the discharge list in eCare manager, transfers and discharges in eCare. Will help troubleshoot technical equipment, JL V training, Impacts and use the camera function in eCare manager. The employee independently manages responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of work to meet the team and patient needs.

Responsibilities

Provides specialized and expert administrative patient support
Works collaboratively in an interdisciplinary coordinated care delivery model
Performs duties related to administrative duties
Works in collaboration with the nurses and physicians in support center by answering phones
Data collection and retrieval
Works on multiple technical platforms and computer interfaces within the VA and DOD
Works with other MSA's at different VA's
Expertise in utilizing numerous advanced patient systems in support of multiple sites involved in an interdisciplinary coordinated care delivery model
Responsible for receptionist duties, customer service, managing of supplies and other duties assigned for proper timely treatment of patients
Works on multiple technical platforms: such as CPRS, JL V, Vista, eCare manager, outlook, windows
Responsible for admissions into eCare, entering patient data into eCare manager, updating the discharge list in eCare manager, transfers and discharges in eCare
Will help troubleshoot technical equipment, JL V training, Impacts and use the camera function in eCare manager
Independently manages responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of work to meet the team and patient needs