Medical Support Assistant

Department of Veterans Affairs • San Diego, CA

37d • Onsite

About The Position

The position serves as MSA in Nursing Service at the VA San Diego Healthcare System. MSAs at this level work collaboratively with the interdisciplinary team and other health care professionals to provide accessible care that meet patient needs. Must utilize an extensive knowledge base to provide timely and appropriate administrative duties to the inpatient/outpatient setting. Work requires knowledge of computerized data entry, information processing systems and software related to patient care. The duties include but are not limited to: Medical Support Assistant (MSA) independently performs a full range of admissions, transfers, and discharges, related to administrative delivery of healthcare services in inpatient/outpatient settings. MSA is responsible for answering incoming phone calls, patient call lights and relaying messages to appropriate staff. Reports backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record. Communicates with nursing staff, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Handles conflict and problems in dealing with the customer constructively and appropriate. Works under the direction of a Lead MSA/Advanced MSA at the full performance level and makes decisions based on guidelines, precedents and regulations. Scheduling patient appointments. Monitoring inpatient electronic orders for areas of responsibility, verifying orders in a timely manner, verifying and updating patient demographics. Other duties as assigned by supervisory/management team. Performs other related duties as assigned.

Requirements

• knowledge of computerized data entry
• knowledge of information processing systems and software related to patient care

Responsibilities

• independently performs a full range of admissions, transfers, and discharges, related to administrative delivery of healthcare services in inpatient/outpatient settings.
• responsible for answering incoming phone calls, patient call lights and relaying messages to appropriate staff.
• Reports backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record.
• Communicates with nursing staff, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.
• Handles conflict and problems in dealing with the customer constructively and appropriate.
• Works under the direction of a Lead MSA/Advanced MSA at the full performance level and makes decisions based on guidelines, precedents and regulations.
• Scheduling patient appointments.
• Monitoring inpatient electronic orders for areas of responsibility, verifying orders in a timely manner, verifying and updating patient demographics.
• Other duties as assigned by supervisory/management team.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees