Medical Supply Delivery and Installation Technician

Cardinal Health•Durham, NC

1d•Onsite

About The Position

Velocare, a new business within Cardinal Health, is a leading force in reshaping home-based healthcare by building critical infrastructure for hospital-at-home programs. This role is part of the Depot Operations team, responsible for managing a distributed supply chain solution through small-format facilities. The position involves receiving, storing, and delivering products to customer locations, including picking, packing, transporting via fleet vehicle, and inventory management. Velocare is described as a fast-paced, people-oriented environment that values integrity and is experiencing national growth.

Requirements

High school diploma, GED or equivalent, or equivalent work experience, preferred
Must hold a valid driver's license and have a good driving record
Ability to lift containers weighing up to 75 pounds
Comfortable driving in all weather conditions during day or night hours
Ability to sit, stand, be mobile and operate a vehicle for extended periods of time
Strong customer service and communication skills
Flexibility to work various shifts or overtime as needed
Ability to use computers and tablets, and conduct minor technology installation and troubleshooting
Subject to customer requirements, vaccinations, including Influenza, MMR and Hepatitis B, or a legitimate accommodation, will be required.

Nice To Haves

Prior delivery driving experience a plus
Healthcare experience beneficial

Responsibilities

Deliver medical equipment using a company transit van (non-CDL) to hospital customer locations (primarily the patient's home) and update delivery status.
Demonstrate empathy and compassion in all customer/patient interactions.
Load and unload packages and products from vehicles to the customer's home.
Perform minor technical installation and de-installation of equipment in the home, and troubleshoot technology as needed.
Maintain company vehicles in proper working condition, ensuring cleanliness and performing minor maintenance tasks, including potential roadside repairs.
Utilize handheld tablets for navigation and to report status changes and inventory updates.
Ensure work is conducted safely and assist in maintaining safe and efficient equipment and vehicles for depot personnel.
Support a culture of continuous improvement in operations and Environmental, Health, and Safety (EHS).
Provide quality service to customers and ensure prompt follow-through on correspondence, complaints, and inquiries related to product shipment and stock.
Conduct equipment cleaning procedures at the Depot as required by volume.
Complete required training and comply with Cardinal Health regulations concerning OSHA, DEA, FDA, and state/local authorities.
Support the development and implementation of process modifications to improve customer service quality.
Comply with vaccinations and background checks as required by hospital customers.