Customer Service Phone Team, Medical Store

Norco, Inc. • Meridian, ID

1d

About The Position

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving phone-in customers. Other responsibilities include, but are not limited to:

Requirements

• High school graduate or equivalent
• Excellent customer service skills
• Ability to work with diverse clientele
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Nice To Haves

• Medical background/experience is a plus

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educates patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED