Phone Banker, Credit Union Customer Service Rep

SC State Credit Union • Columbia, SC

6d • Onsite

About The Position

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions. Become a trusted resource for our members and help us foster a community of financial success and accessibility. Your day as a Customer Service Representative As a new Customer Service Representative at SC State Credit Union, your daily expectations will include assisting members with their inquiries and transactions in, ensuring clarity and understanding in every interaction. You will be responsible for addressing member needs efficiently, whether that involves account inquiries, or resolving issues. Engaging with members over the phone, you'll deliver personalized service while maintaining a positive and professional demeanor. You'll also collaborate with team members to enhance service delivery and uphold our standards of excellence. Regularly updating your knowledge of our products and services is essential, allowing you to provide accurate information and recommendations. Your role will be key in nurturing relationships and fostering customer loyalty, contributing to a member-focused experience at SC State Credit Union.

Requirements

• Strong verbal and written communication skills
• Active listening
• A high level of empathy
• Problem-solving abilities
• A professional demeanor and adaptability
• Time management and organizational skills

Responsibilities

• Assisting members with their inquiries and transactions
• Addressing member needs efficiently, whether that involves account inquiries, or resolving issues
• Engaging with members over the phone, you'll deliver personalized service while maintaining a positive and professional demeanor
• Collaborating with team members to enhance service delivery and uphold our standards of excellence
• Regularly updating your knowledge of our products and services
• Nurturing relationships and fostering customer loyalty

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees